Vos droits sur vos données et comment les exercer
En vigueur le 4 juillet 2026 · Exploité par Kureon Health · [email protected]
Cette page est fournie par souci de transparence. Elle ne constitue pas un avis juridique et fait l’objet d’une révision par des conseillers juridiques; la formulation pourrait être précisée.
You do not need to write us a letter to use most of your rights: the fastest path is built into the product. This page lists what you can do yourself, what to request by email, how quickly we respond, and where you can complain if we get it wrong.
1. Self-serve, instant
- Export everything: download a complete ZIP of your records from Settings, Privacy & data.
- FHIR export: download your records in the standard FHIR format for use with other systems.
- Delete your account: delete your account and all records from Settings. We also instruct our processors to delete.
- Access history: your access history page shows every access to your records, by you or anyone you authorized.
- Withdraw consent: revoke any AI, sharing, caregiver, or connected-service consent in Settings at any time.
2. By request
Email [email protected] for rights that need a human review:
- Correction: fix inaccurate data that you cannot edit yourself.
- Accounting of disclosures: a written summary of disclosures of your information beyond what the access history page already shows.
- Restriction: ask us to restrict processing of specific data while a dispute is resolved.
3. Response windows
| Regime | Who it covers | Our deadline |
|---|---|---|
| GDPR (Portugal / EU) | EU residents | 1 month, extendable by 2 further months for complex requests (we tell you if so) |
| PIPEDA (Canada) | Canadian users | 30 days |
| Texas TDPSA | Texas residents | 45 days |
| HIPAA (provider portal) | Records held for a clinic under a Business Associate Agreement | 30 days |
Whatever the legal deadline, we aim to answer every request well before it.
4. Identity verification
Before acting on an emailed request we verify that it comes from the account holder, normally by confirming through the email address on the account or a signed-in confirmation. We ask only for what is needed to verify you, nothing more.
5. No fee
Exercising your rights is free. We do not charge for exports, deletion, correction, or any request on this page.
6. Appeals and complaints
If we refuse a request, we tell you why and how to appeal: reply to our response and a fresh review is done. You can also complain to a regulator at any time:
- Canada: Office of the Privacy Commissioner of Canada (OPC), www.priv.gc.ca.
- Portugal / EU: CNPD, www.cnpd.pt, or your local EU supervisory authority.
- Texas: Office of the Texas Attorney General, www.texasattorneygeneral.gov.
- Provider-portal PHI (HIPAA): U.S. Department of Health and Human Services, Office for Civil Rights, www.hhs.gov/ocr.
- United States (consumer side): Federal Trade Commission, www.ftc.gov.